topic Re: Christmas Double Data Offer in Archived Posts

Christmas Double Data Offer

user-71 — Fri, 05 Nov 2021 10:18:57 GMT

Does anyone know if the new double data offer will apply to packs bought with an existing PAYG sim? The T&Cs seem to suggest they would, but when I click 'change pack' in the app, only the normal data is shown, not the double amounts.

Thanks in advance.

Re: Christmas Double Data Offer

Leanne_T — Fri, 05 Nov 2021 12:43:44 GMT

Hi there @user-71

Thanks for posting on the community.

If this is not showing as an available pack, the offer will only be available if you order a new SIM card with a new number and select this pack when you place the order.

Thanks.

Leanne.

Re: Christmas Double Data Offer

user-71 — Fri, 05 Nov 2021 13:13:08 GMT

Thanks for your reply. Do you know why that is as it appears out of line with the terms and conditions? Is it to do with me using a £30 pack at the moment?

Re: Christmas Double Data Offer

XRaySpeX — Fri, 05 Nov 2021 14:40:24 GMT

Where do you see this Offer & T&Cs? Linky please.

Re: Christmas Double Data Offer

user-71 — Fri, 05 Nov 2021 14:43:26 GMT

They are at https://ee.co.uk/content/dam/ee-help/help-pdfs/payg-christmas-data-offer-terms-nov-2021.pdf or you can follow from the bottom of the EE page Legal > T&Cs > PAYG promotions

Re: Christmas Double Data Offer

Chris_B — Fri, 05 Nov 2021 14:48:12 GMT

@user-71 It does also say you must activate your sim within 7 days of purchase. So it’s a new new purchase of a sim. It doesn’t says it’s available to existing customers.

Re: Christmas Double Data Offer

user-71 — Fri, 05 Nov 2021 14:53:05 GMT

Thanks. Strictly it doesn't say it must be a new SIM (ie I did activate my simSIM within 7 days etc...). I thought previous summer and winter offers had included existing customers. It's not a problem, I will get a new SIM instead but it would be greener to use an existing one (and cheaper for EE I'm sure).

Re: Christmas Double Data Offer

XRaySpeX — Fri, 05 Nov 2021 14:53:21 GMT

Yes, you're right! As stated that offer should apply to existing SIMs & Packs. I think they are meaning to say "When you purchase a new PAYG SIM with an eligible Pay As You Go (“PAYG”) Pack",

I note that such new PAYG SIMs haven't yet gone on sale in the EE Shop.

Re: Christmas Double Data Offer

Chris_B — Fri, 05 Nov 2021 14:54:19 GMT

@user-71 It’s called an promotional offer to entice new customers.

Re: Christmas Double Data Offer

user-71 — Fri, 05 Nov 2021 16:40:52 GMT

You can see the offer at https://shop.ee.co.uk/sim-only/pay-as-you-go-phones - I think you might need to be logged out to see them.

Re: Christmas Double Data Offer

user-71 — Fri, 05 Nov 2021 16:42:08 GMT

Really, I've not heard of those before.

Re: Christmas Double Data Offer

XRaySpeX — Fri, 05 Nov 2021 17:13:09 GMT

Ah, OK! I looked there but I'm sure they weren't there before or I overlooked the crossing-outs.

Re: Christmas Double Data Offer

Roberts8889 — Tue, 30 Nov 2021 12:31:48 GMT

Hi, I have just recently obtained a new PAYG sim, I have paid for a £10 Xmas pack, and have activated it, but my data has not been doubled, it is still showing as 5GB, when 10GB was promised.

Have I done something incorrectly ?

Re: Christmas Double Data Offer

James_B — Tue, 30 Nov 2021 12:36:57 GMT

Hi @Roberts8889,

Welcome to the EE Community. 🙂

Did you activate your SIM within seven days of purchase?

James

Re: Christmas Double Data Offer

Roberts8889 — Tue, 30 Nov 2021 12:41:31 GMT

I ordered a new Xmas PAYG sim card, and this week, selected and paid for the £10 sim pack, however my available data is still showing as 5GB rather that being doubled to 10GB as promised. Can you advise why this is ?

Re: Christmas Double Data Offer

XRaySpeX — Tue, 30 Nov 2021 12:44:27 GMT

@Roberts8889 : Have you looked in your Add-ons for the other 5GB?

Re: Christmas Double Data Offer

Roberts8889 — Tue, 30 Nov 2021 12:48:16 GMT

Yes !

I assume inserting the sim into the phone and paying for a pack within 7 days, counts as activating it, am I correct ?

Re: Christmas Double Data Offer

Roberts8889 — Tue, 30 Nov 2021 12:52:00 GMT

There is nothing in my Add-ons other than 10% off and 50MB initial allowance

Re: Christmas Double Data Offer

XRaySpeX — Tue, 30 Nov 2021 12:53:39 GMT

Partly! You need to have used it for something concrete like making a call or text.

Re: Christmas Double Data Offer

Roberts8889 — Tue, 30 Nov 2021 13:06:52 GMT

I have made calls, but maybe not used any data yet as on wifi, will this make a difference ?