topic Re: The simpler way to pay as you go - get 10% off your pack in Archived Posts

The simpler way to pay as you go - get 10% off your pack

LAURA_MCW — Tue, 17 Aug 2021 15:39:28 GMT

Paying for pay as you go packs is easier than ever with direct card payments

How do I pay?

Paying for pay as you go packs is so simple.

There's no need to remember topping up to get your pack; you can set up direct card payments and your pack will renew automatically every 30 days. As a reward for setting up the simple way, we will give you a 10% discount off each pack.

You can also pay for add-ons with your card, so no need to worry if you don't have enough credit.

What are the benefits of paying like this?

Here are some of the main benefits of our simple way to pay:

10% discount off any pack you buy
Buy 30-day packs and any add-ons easier and faster.
Enjoy peace of mind knowing you’ll get your pack every month and stay connected.
No need to worry about topping up.
Pay for add-ons with your card, so no need to worry if you have enough credit.
Control your spend with a set card payment each month.

How do I set up direct card payment for my pack?

If you already have a pack, all you need to do is go to your My EE account and set up a direct card payment.

If you don’t yet have a pack, you can buy one with your card quickly and easily through:

Where?	How?
My EE	Go to your My EE account, choose your pay as you go pack, choose to pay by card and follow the simple steps.

How do I manage/cancel my payments?

You can change or cancel your payments at any point and we will keep you informed about upcoming payments or if we need you to do anything.

You can cancel your current payment a couple of different ways:

Where?

How?

My EE

Your My EE account shows you how you are paying for a pack or add-on.

You can easily change the card used or switch back to paying by topping up by selecting Manage Payments.

Texting and calling 150

You can stop future payments for a pack by texting “STOP PACK” to 150 or by calling 150 and using the IVR menu.

This also cancels your pack.

If you have any questions, please hit the reply button and we’ll do our very best to help.

Re: The simpler way to pay as you go - get 10% off your pack

KP83 — Fri, 24 Sep 2021 20:00:57 GMT

I set up a new recurring payment earlier this month but did not get the 10% off. Will this only apply from the next payment?

Also, if I want to stop a recurring payment if I have credit in my account already, can I do this without stopping my pack?

Thanks

Kate

Re: The simpler way to pay as you go - get 10% off your pack

Leanne_T — Sat, 25 Sep 2021 06:41:45 GMT

Hi @KP83

Thanks for posting 🙂

When you next purchase a pack, could you check to see if the 10% has been deducted?

You can switch back to paying by topping up by selecting Manage Payments in your My EE account.

Thanks.

Leanne.

Re: The simpler way to pay as you go - get 10% off your pack

tuvoc — Sat, 25 Sep 2021 07:41:15 GMT

So if I choose one of these packs then does it start once my current pack ends (and payment taken at that time as well) ?

Re: The simpler way to pay as you go - get 10% off your pack

Leanne_T — Sat, 25 Sep 2021 09:56:10 GMT

Hi @tuvoc

You can set up direct card payments without changing your pack.

This would take effect from your next pack 🙂

If you do want to change to a new pack you can do this in your My EE and it'll start when your current pack ends.

Leanne.

Re: The simpler way to pay as you go - get 10% off your pack

tuvoc — Wed, 29 Sep 2021 19:13:24 GMT

As with the poster above, I just set up a new recurring debit card payment and I did not get the 10% discount. The pending transaction showing on my bank account is for the full amount. Misleading advertising it seems. Will I get it for the second renewal ? Frankly not acceptable EE.

Re: The simpler way to pay as you go - get 10% off your pack

Jon_K — Thu, 30 Sep 2021 07:31:04 GMT

Hi @tuvoc.

I'm sorry to hear this has happened.

I'd recommend getting in touch with our Customer Care team so they can check your account and see why this has happened.

They will able to see if it's set up ready for the second renewal.

Jon

Re: The simpler way to pay as you go - get 10% off your pack

tuvoc — Thu, 30 Sep 2021 18:53:24 GMT

I contacted customer service. Nothing went wrong, the discount is only for the second and subsequent payments, not the first one. Nothing in the advertising indicates that. Anyway I got excellent service from the web chat person and they put a credit onto my account equal to 10% on the first payment

Re: The simpler way to pay as you go - get 10% off your pack

XRaySpeX — Thu, 30 Sep 2021 21:27:59 GMT

@tuvoc : The 10% discount isn't from the amount charged to your card but on the price of the pack - see EE pay as you go card payment T&Cs :

5. You will receive a 10% discount of the cost of the Pack when you pay through Card Payments.

Re: The simpler way to pay as you go - get 10% off your pack

KP83 — Fri, 15 Oct 2021 07:20:43 GMT

Hi @Leanne_T

My latest payment was taken last night and there has been no 10% deduction showing again. Could you advise please?

Thanks

Re: The simpler way to pay as you go - get 10% off your pack

Leanne_T — Fri, 15 Oct 2021 07:35:14 GMT

Hi @KP83

Thanks for coming back to me.

If this is not showing the discount, please give us a call on 150. The team will get this looked into further for you.

Thanks 🙂

Leanne.

Re: The simpler way to pay as you go - get 10% off your pack

pm059 — Mon, 18 Oct 2021 14:52:30 GMT

I can't set up a recurring payment. When I enter my details it takes me to a summary page but then I click "Confirm" and it brings me back to the page to enter my card details. I get stuck in an endless loop. I tried two different cards and the same thing happened to both.

Re: The simpler way to pay as you go - get 10% off your pack

Katie_B — Mon, 18 Oct 2021 14:59:51 GMT

Hello @pm059.

Welcome to the EE Community.

Have you tried a different browser?

Katie 🙂

Re: The simpler way to pay as you go - get 10% off your pack

CJ5 — Mon, 18 Oct 2021 21:29:59 GMT

The marketing of this offer for direct card payments is misleading. It's not 10% off any pack, it's only 10% off the new 2021 packs.

From the current card payment terms, version 2, dated 18 August 2021:

You will receive a 10% discount of the cost of the Pack when you pay through Card Payments. The 10% discount is only applicable to PAYG Mobile packs launched in or after 2021.

https://ee.co.uk/help/help-new/terms-and-conditions/pay-as-you-go/card-payments

Re: The simpler way to pay as you go - get 10% off your pack

Celosia — Wed, 20 Oct 2021 09:53:09 GMT

So here I was thinking my pack was only going to cost me £9 this month as I am already set up with direct card payments. The text made no mention of new 2021 packs or even terms and conditions. Not happy, can that £1 be refunded? I know it’s not much but i should have been told I needed to change my pack to get the discount.

My other question, I assume the ~25 boosts I have accumulated so far will carry over to the new 2021 pack? Don’t want to lose all that data!

Re: The simpler way to pay as you go - get 10% off your pack

XRaySpeX — Wed, 20 Oct 2021 11:19:01 GMT

@Celosia : Yes, your existing boosts will be retained if you move a new 2021 pack. However you will be limited to a further 6 boosts earned from the new pack.

Re: The simpler way to pay as you go - get 10% off your pack

Celosia — Wed, 20 Oct 2021 18:56:30 GMT

@XRaySpeX why is that? The list of 2021 packs mentions getting a boost every other top-up, but I saw no mention of a limit on the number of boosts?

Re: The simpler way to pay as you go - get 10% off your pack

XRaySpeX — Wed, 20 Oct 2021 20:53:14 GMT

@Celosia : What are EE Free Boosts? :

What's a Free Boost?

With our new range of packs, you get a Free Boost of data to your allowances every two pack purchases up to a total of six boosts.

Re: The simpler way to pay as you go - get 10% off your pack

pm059 — Thu, 21 Oct 2021 09:15:59 GMT

Hi Katie,

Yes, I tried a different broswer and got the same behaviour.

Re: The simpler way to pay as you go - get 10% off your pack

James_B — Thu, 21 Oct 2021 09:37:10 GMT

Hi @pm059,

I'm sorry to hear you're having problems setting up your recurring payment online. Please get in touch with Customer Care so a member of the team can help.

James