https://community.ee.co.uk/t5/Archived-Posts/Cancell-and-refund/m-p/1104869#M296107 <P>I need to refund my monthly i got it yesterday and i already payed a top up. I dont know how to gey my card details out of this account and i dont know how to get a refund for my monthly?</P> Wed, 08 Dec 2021 05:45:27 GMT Jousie 2021-12-08T05:45:27Z https://community.ee.co.uk/t5/Archived-Posts/Cancell-and-refund/m-p/1104869#M296107 <P>I need to refund my monthly i got it yesterday and i already payed a top up. I dont know how to gey my card details out of this account and i dont know how to get a refund for my monthly?</P> Wed, 08 Dec 2021 05:45:27 GMT https://community.ee.co.uk/t5/Archived-Posts/Cancell-and-refund/m-p/1104869#M296107 Jousie 2021-12-08T05:45:27Z https://community.ee.co.uk/t5/Archived-Posts/Cancell-and-refund/m-p/1104870#M296108 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2184387">@Jousie</a>&nbsp;: You need to call CS to cancel your 1st recurring monthly card payment within 14 days of buying it.</P> <P>&nbsp;</P> <P>See&nbsp;<A href="https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/card-payments-explained" data-result-set="default" data-result-number="1" data-di-id="di-id-d428df8f-87e3728a" data-focus-type="mouse" target="_blank">How do I set up card payments for pay as you go?</A></P> <BLOCKQUOTE> <DIV class="in-article-module__title-cont"> <H2 id="article-mobile-11" class="in-article-module__title--mobile">Can I get a refund if I change my mind?</H2> <DIV class="in-article-module__title--line">&nbsp;</DIV> </DIV> <DIV class="in-article-module__section"> <DIV class="in-article-module-section-parsys parsys"> <DIV class="richtext section"> <DIV class=" &nbsp; "> <DIV class="theme-standard theme- "> <DIV class="richtext-content "> <P>You’ll have a 14-day cooling-off period from the date of your first purchase with your card to let us know that you don’t want to pay for a pack or add-on using this method.</P> <P>&nbsp;</P> <P>We’ll then cancel any packs or add-ons you’ve requested via card payment, but you’ll still have to pay for any services used during your cooling-off period.</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </BLOCKQUOTE> Wed, 08 Dec 2021 05:56:13 GMT https://community.ee.co.uk/t5/Archived-Posts/Cancell-and-refund/m-p/1104870#M296108 XRaySpeX 2021-12-08T05:56:13Z