Pay as you go pack said it was cancelled but it wasnt and used up my credit.

Haroon10 — Sun, 05 Dec 2021 00:34:53 GMT

Hi,

I just cancelled my pay as you go pack so that when I put in credit it wouldn't go to the pack and instead to an offer deal that I received via text. It said that the pack was cancelled and would not be renewed but when i put in the credit it was used up automatically. I would like it to be ended and for my credit to go back to my account, i haven't used the data,texts or calls from the pack. I also have to texts to prove this.

Thank you for your help,

Haroon

Re: Pay as you go pack said it was cancelled but it wasnt and used up my credit.

James_B — Sun, 05 Dec 2021 10:58:39 GMT

Hi @Haroon10,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to help you with this if you get in touch.

Thanks

James

topic Re: Pay as you go pack said it was cancelled but it wasnt and used up my credit. in Archived Posts

Pay as you go pack said it was cancelled but it wasnt and used up my credit.

Re: Pay as you go pack said it was cancelled but it wasnt and used up my credit.