topic Re: Top up vs. Auto renew in Archived Posts

Top up vs. Auto renew

mgogo — Wed, 15 Sep 2021 22:37:32 GMT

Hello!

Can anyone provide clarity on topping up and auto renewing a pay as you go SIM card?

About a month ago I got a pay as you go SIM. It's almost time for a new month, and that means a new payment. Will it auto renew? I got a text that said, "Make sure you have £15 credit so your £15 pack can automatically renew tomorrow. Your current balance is £0.00. To top up now go to...." I thought auto renew meant it would automatically renew without me doing anything. If I put in £15, I'm worried I will get double-charged. Does anyone have experience with this? Thanks!

Re: Top up vs. Auto renew

XRaySpeX — Thu, 16 Sep 2021 00:40:03 GMT

If you have set up a recurring payment from a bank card the payment will be auto taken from your bank card & then the pack will auto renew.
If you have NOT set up a recurring payment you will need to top-up before the pack will auto renew.

Re: Top up vs. Auto renew

Skoda11 — Fri, 03 Dec 2021 10:34:04 GMT

I don't want the top up to be set to auto renew but there is no other option. I would be worried about me paying a top up and the auto renew taking a payment therefore 2 payments. I will ask EE for clarification to avoid hassle

Re: Top up vs. Auto renew

XRaySpeX — Fri, 03 Dec 2021 10:59:12 GMT

@Skoda11 : Then cancel your recurring card payment under "Manage your cards".