topic Re: WiFi not working on London underground in Archived Posts

WiFi not working on London underground

rogervn — Sun, 28 Nov 2021 11:56:05 GMT

Hello, I've tried several stations and many times "forgetting" the wireless network, but it always fail to connect.

Anything different I should do on my side? PAYG customer with direct debit enabled, so I'm never far from topping up.

Re: WiFi not working on London underground

Christopher_G — Sun, 28 Nov 2021 14:02:02 GMT

Hi @rogervn

Welcome to the community.

Has this ever worked for you or are you setting it up for the first time?

Chris

Re: WiFi not working on London underground

rogervn — Sun, 28 Nov 2021 23:38:06 GMT

Hello @Christopher_G, it has never worked, it's the first time time I tried to set it up after activating my sim.

Re: WiFi not working on London underground

Christopher_G — Mon, 29 Nov 2021 08:44:40 GMT

OK thanks, @rogervn.

What kind of phone are you using?

Chris

Re: WiFi not working on London underground

rogervn — Mon, 29 Nov 2021 13:39:14 GMT

@Christopher_G, it's an Android phone. Pixel 4xl.

Re: WiFi not working on London underground

Christopher_G — Mon, 29 Nov 2021 13:43:22 GMT

Thanks, @rogervn

Our London Underground WiFi help page says to follow these steps to connect:

once underground, turn on your WiFi
select EE WiFi-Auto from the list of networks
set the ‘access method’ to EAP
set your ‘EAP method’ to SIM

Did you follow those steps?

Chris

Re: WiFi not working on London underground

rogervn — Mon, 29 Nov 2021 19:47:42 GMT

@Christopher_G, yes, I still went further on searching for troubleshooting steps and did repeatedly forget the WiFi on different days and tried to reconfigure it again from scratch with the EAP and SIM parameters.

It always keep on trying to connect and then it fails with "Authentication problem"

Re: WiFi not working on London underground

Leanne_T — Tue, 30 Nov 2021 08:32:46 GMT

Thanks @rogervn

Thanks for coming back to us.

I've sent you a private message on here for some further details.

Speak soon.

Leanne.