topic Re: MESSAGE US in Archived Posts

MESSAGE US

Josevi — Sat, 27 Nov 2021 13:45:02 GMT

I am trying to contact EE THROUGH MESSAGE US system and the window is not appearing? Is it working?

I had the problem that my credit has disappeared. I have a pay as you go number and I’d the second time this happen. Anyone had similar problem? How can I solve if I cannot visit a store? Anyway of contact without credit?

thanks

Re: MESSAGE US

Christopher_G — Sat, 27 Nov 2021 15:05:13 GMT

Hi @Josevi

Welcome to the community.

The chat service is only for pay monthly customers at the moment.

Are you able to call through the My EE app?

Chris

Re: MESSAGE US

Josevi — Sat, 27 Nov 2021 19:31:14 GMT

Hi Christopher,

Thanks for reply.

Well, I thinks so, what do I have to do? Install de app and call from there, where? What number?

Best.

Re: MESSAGE US

Christopher_G — Sun, 28 Nov 2021 08:37:13 GMT

Yes, download the My EE app, @Josevi.

Once you're registered and signed in, there's an option in the menu to call us. The call goes through the My EE app.

Chris

Re: MESSAGE US

Josevi — Sun, 28 Nov 2021 10:05:13 GMT

Hi @Christopher_G

Thanks for help. Not sure if was free call because I did it with other number and I had to dial a UK number and after that dial my UK number… may be that’s how it works. Anyway thanks for help.

We will see when the bill arrives.

Thanks again. 🙂

Re: MESSAGE US

XRaySpeX — Mon, 29 Nov 2021 03:25:10 GMT

There's no bills with PAYG. You pay for everything out of your PAYG credit.