New PAYG Sim - Selected £20 pack - charged £20 - only £10 credited

iain37 — Sat, 27 Nov 2021 19:16:34 GMT

I am posting here in the hope someone from EE will help - there is no option for this on 150 and i'm fed up of being cut off - been trying for over an hour.

I ordered a PAYG SIM card via the website and it arrived yesterday.

As part of the order I selected the £20 pack and entered my credit card details.

When the card arrived there was a leaflet in with it saying the credit could take a couple of days to appear so i left it until today.

Today the account is showing £10 credit and the top up history shows this 1 £10 top up only.

I have checked my credit card and EE have taken £19.98.

Why did you not take £20 exactly and where is my missing £9.98????

Re: New PAYG Sim - Selected £20 pack - charged £20 - only £10 credited

Christopher_G — Sun, 28 Nov 2021 08:34:52 GMT

Hi @iain37

Welcome to the community. We don't have access to your account here, but we'll do our best to help.

Could you text BALANCE to 150 please? Let us know what the return message says.

Chris

topic Re: New PAYG Sim - Selected £20 pack - charged £20 - only £10 credited in Archived Posts

New PAYG Sim - Selected £20 pack - charged £20 - only £10 credited

Re: New PAYG Sim - Selected £20 pack - charged £20 - only £10 credited