topic I need a SAR report in Archived Posts

I need a SAR report

tinatay — Mon, 22 Nov 2021 13:11:23 GMT

I have been advised by EE that I need to request a SAR report to obtain a list of payments in the tax year 20-21.

Called the helpline and was told to go online....I cannot find where I can go to obtain this.

Anyone know?

Thanks in advance.

Re: I need a SAR report

Chris_B — Mon, 22 Nov 2021 13:58:38 GMT

@tinatay Please read THIS and who ever you spoke with should of made this request for you.

Re: I need a SAR report

XRaySpeX — Mon, 22 Nov 2021 15:19:19 GMT

I have my doubts that it will contain records of the top-ups you made, only dates & times of calls & texts you made.

Re: I need a SAR report

tinatay — Tue, 23 Nov 2021 15:38:44 GMT

Still nowhere near getting one and have given up due to the bad customer service.

I do not understand why it is so difficult to get a record of payments, surely EE have to account for them too!

Re: I need a SAR report

Katie_B — Tue, 23 Nov 2021 16:16:25 GMT

Hi @tinatay.

I am so sorry to hear this.

Please may I confirm if you had sent a request using the online form or was this direct with customer services?

Speak soon,

Katie 🙂

Re: I need a SAR report

tinatay — Tue, 23 Nov 2021 16:31:51 GMT

Hi Kate

I called (from abroad) and I used the form.

Your website is created to cause confusion.

I login to EE Community and I cannot even find my question under anything relating to my EE Community account.

I'm also disgusted that a huge, profitable company such as EE relies on unpaid volunteers to help solve your damn problems. And I don't give a flying fig if I get a badge, how sad that people believe and buy into this rubbish.

Absolutely shameful....

Re: I need a SAR report

Katie_B — Tue, 23 Nov 2021 16:35:57 GMT

Thanks for confirming @tinatay.

I have sent you a private message for more details.

Katie 🙂

Re: I need a SAR report

XRaySpeX — Tue, 23 Nov 2021 17:24:57 GMT

Click on your avatar at top L of a Community page & then Your Profile to see all your posts.

Re: I need a SAR report

Chris_B — Tue, 23 Nov 2021 18:35:22 GMT

@tinatay This is a public forum it’s what it’s all about customers helping customers.

Re: I need a SAR report

tinatay — Thu, 25 Nov 2021 10:52:56 GMT

I know what it is, I'm just gobsmacked that EE pointed me here to get info and could not give me the correct info themselves!

Re: I need a SAR report

Leanne_T — Thu, 25 Nov 2021 12:41:34 GMT

Hi @tinatay

Thanks for coming back to us.

We've sent you a private message for some details, if you could take a look and get back to us that would be great.

Leanne 🙂