topic Re: Re: I've topped up but my pack hasn't renewed, How do I sort it? in Archived Posts

Re: I've topped up but my pack hasn't renewed, How do I sort it?

fatimasalem279 — Wed, 24 Nov 2021 07:13:08 GMT

Hi!

I also have the same problem, I have enough credit but my pack didn't renew.

Re: Re: I've topped up but my pack hasn't renewed, How do I sort it?

James_B — Wed, 24 Nov 2021 07:55:56 GMT

Hi @fatimasalem279,

Welcome to the EE Community. 🙂

Have you tried texting NOW to 150?

James

Re: Re: I've topped up but my pack hasn't renewed, How do I sort it?

fatimasalem279 — Wed, 24 Nov 2021 08:35:12 GMT

Yes I did. It send me that I need to add some credit but I have 29 pounds and my pack is only 20 pounds.

Re: Re: I've topped up but my pack hasn't renewed, How do I sort it?

James_B — Wed, 24 Nov 2021 08:37:35 GMT

Hi @fatimasalem279,

What response do you get if you text BALANCE to 150?

James

Re: Re: I've topped up but my pack hasn't renewed, How do I sort it?

fatimasalem279 — Wed, 24 Nov 2021 08:39:33 GMT

This is the response.

Your current balance as of today 08:38 is £29.45. Your last top up was £10.00 on 23/11/2021 at 23:55. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

Re: Re: I've topped up but my pack hasn't renewed, How do I sort it?

James_B — Wed, 24 Nov 2021 08:45:19 GMT

Thanks for checking @fatimasalem279

Please get in touch with Customer Care so our a member of the team can take a quick look at your account.

They'll be happy to help. 🙂

James

Re: Re: I've topped up but my pack hasn't renewed, How do I sort it?

XRaySpeX — Wed, 24 Nov 2021 21:37:02 GMT

@fatimasalem279 : Buy the pack again by texting PACK20 to 150 & then text NOW to 150.