topic Re: Horrible services in Archived Posts

Horrible services

SAMnope — Tue, 23 Nov 2021 20:28:27 GMT

It's unbelievable. Without any warning or deadline, ee unregistered my sim card, this afternoon I faced with this problem no call or massage, no receive any call or message. I couldn't log in to see what is wrong even couldn't register new one

Why ? I did find that last months I did top up my mobile ee online and I didn't understand that it's subsequent offer ,so paid 13.50£ .then afew days ago bank informed me about 13.50£ transferred from my account for ee top up, then I didn't confirm so they refunded me

And today ee Without any warning unregistered me then I got it what problem is .I tried to sort it online chat by giving details but they said I have to call them

I haven't got phone in my home and cannot call them by my mobile due to ee unregistered .just 2 questions:

How about if someone like me did this confusing mistake to top up due to mental health issues?

Why ee before unregister me ,didn't let me know via text, email or account massage?if I knew, I could refund that money to them

ee ,shame on you . You totally refused to giving service to metal issues people

Re: Horrible services

XRaySpeX — Tue, 23 Nov 2021 20:33:37 GMT

@SAMnope : Sounds like it has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Horrible services

Northerner — Tue, 23 Nov 2021 20:59:56 GMT

Hi @SAMnope

Please read EE hibernation policy and what you can do to reactivate your number:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/833279

Thanks