topic Re: 5G packs in Archived Posts

5G packs

Cameron89 — Mon, 15 Feb 2021 23:25:57 GMT

I have heard that to access 5G, you must buy a 5G pack. However, on My EE, nothing mentions 5G or 4G anywhere. Can someone clarify?

Also, if I do need to get a 5G pack, can I still use 4G and lower on it?
do I need a new sim?
If I was to move over to a 30 day 5G pack from a 30 day 4G pack, will I keep my free boosts which I have gathered up over the past few years?

Re: 5G packs

Profile closed — Tue, 16 Feb 2021 00:01:26 GMT

Hi @Cameron89

Welcome to the EE Community,

EE5G is only currently available to EE Pay Monthly customers with a 5G plan & 5G compatible device.

Thanks,

David.

Re: 5G packs

EssexBoyEE — Tue, 16 Feb 2021 00:00:54 GMT

Your need a 5G Ongoing Monthly Plan to benefit 5G, as far as I'm aware there are no 5G Add-on Packs to a 4G Plan.

Re: 5G packs

XRaySpeX — Tue, 16 Feb 2021 00:43:52 GMT

@Cameron89 : There is no 5G on PAYG. That's why you don't see it anywhere. You need to take out a contract plan to get 5G. Also you will only benefit from 5G if you have have a 5G-capable phone.

Re: 5G packs

Cameron89 — Tue, 16 Feb 2021 10:23:57 GMT

I am not on a contract, I bought my phone from apple but am using an EE sim, does this mean I can’t access 5G

Sent from my iPhone

Re: 5G packs

Cameron89 — Tue, 16 Feb 2021 10:25:56 GMT

I have bought my phone up front. Does this mean I can’t access 5G?

Sent from my iPhone

Re: 5G packs

XRaySpeX — Tue, 16 Feb 2021 10:39:36 GMT

As I said you can't get 5G from EE as you are on PAYG.

Re: 5G packs

Chris_B — Tue, 16 Feb 2021 10:44:56 GMT

@Cameron89 5G is not available to Pay as you go customers. To have access to 5G you need to be a contract customer.

Re: 5G packs

JoeZhou — Mon, 22 Nov 2021 20:12:34 GMT

Where can I find 5G packs

Re: 5G packs

XRaySpeX — Mon, 22 Nov 2021 20:37:52 GMT

@JoeZhou : There's no such thing as 5G PAYG packs. To use 5G you must buy an EE 5G plan contract.