topic Bought 1G got 500M in Archived Posts

Bought 1G got 500M

LullyInkelstaff — Sat, 20 Nov 2021 06:59:17 GMT

So yesterday I paid for a £3 1G 7 day add-on and got a text saying I'd been given 500M. After a lot of web chat sessions EE told me that this was an ongoing problem which would be fixed soon, and that they'd given me a bonus 1G free.

Today I've still not got the missing 500M or the bonus 1G. They've kept the £3 though!

Does this sort of thing happen often with EE? Is it likely to be resolved do you think?

Re: Bought 1G got 500M

LullyInkelstaff — Sat, 20 Nov 2021 09:04:01 GMT

Closure - the 'known issue' is that a lot of the add-ons offered in My EE aren't actually available!

The only ones you can actually buy are the 500M for 7d for £3, the 1G for 7d for £6, and the 2G for 30d for £10

I got the promised 1G compensation too after I pointedly reminded them.

Re: Bought 1G got 500M

Northerner — Sat, 20 Nov 2021 09:04:04 GMT

Hi @LullyInkelstaff

If web chat said it was a problem to be fixed then you can only assume that information is correct.

You might want to chat again if you don't have the promised data, but I would try restarting your device first.

Thanks