topic Re: My wife has just selected a £5 pack in Archived Posts

My wife has just selected a £5 pack

Cookie2 — Sun, 14 Nov 2021 10:17:12 GMT

When I try I get no choice to change it only shows current pack

Re: My wife has just selected a £5 pack

XRaySpeX — Sun, 14 Nov 2021 10:29:43 GMT

Does texting ALL PACKS to 150 offer you any more?

Re: My wife has just selected a £5 pack

Cookie2 — Sun, 14 Nov 2021 10:32:53 GMT

Just tried and do get choices but starts at £10 pack no £5

Re: My wife has just selected a £5 pack

James_B — Sun, 14 Nov 2021 13:53:19 GMT

Hi @Cookie2,

How did you wife purchase her Pack. Was it a promotional offer she received?

James

Re: My wife has just selected a £5 pack

Cookie2 — Sun, 14 Nov 2021 15:02:39 GMT

it came up as a choice of change packs on here My ee page

Re: My wife has just selected a £5 pack

Cookie2 — Sun, 14 Nov 2021 15:12:27 GMT

when I sa come up , I mean that when she clicked on change packs it was one of the choices

when I click on change packs on MY EE I shows no choices at all

Re: My wife has just selected a £5 pack

James_B — Sun, 14 Nov 2021 15:52:40 GMT

Hi @Cookie2,

Does texting PACK05 to 150 allow you to purchase the pack?

James

Re: My wife has just selected a £5 pack

Cookie2 — Sun, 14 Nov 2021 16:13:47 GMT

tried that I did get message back offering £5 pack, it said reply YES if I wanted to go ahead so I replied YES. Got reply say would lose boosts if I still want to go ahead reply YES

I did that but no reply Nothing has come back

Re: My wife has just selected a £5 pack

XRaySpeX — Sun, 14 Nov 2021 16:26:28 GMT

That's right! You do lose your boosts by switching to a pack under £10.

Re: My wife has just selected a £5 pack

Cookie2 — Sun, 14 Nov 2021 16:45:25 GMT

Point is It will not let me select a £5 pack just hangs

Re: My wife has just selected a £5 pack

Christopher_G — Mon, 15 Nov 2021 08:12:46 GMT

Hi @Cookie2

It may be worth speaking to our Mobile Care team so they can look into this for you.

Chris

Re: My wife has just selected a £5 pack

Cookie2 — Tue, 16 Nov 2021 08:58:27 GMT

it turns out that despite being sent a new Sim in August I still have a 3g Orange Sim pack

have been told to go to EE shop for a 4G Sim ,then I should be able to see a choice of packs available to me.