topic Need help with pay as you go in Archived Posts

Need help with pay as you go

soheila — Mon, 15 Nov 2021 19:48:37 GMT

My contract ran out while I am aboard. I now want to have my number and be pay as you go customer. How can I do this while I am in Germany? I tried to call customer service but couldn't get through after 30min wait and as I am calling from my German number. It is expensive. Please help..

there is no live chat either 😞

Thanks

Soheila

Re: Need help with pay as you go

XRaySpeX — Mon, 15 Nov 2021 19:58:52 GMT

@soheila : You need to call CS to give 30-days notice to cancel your contract & move the no. to PAYG. However as you'll be switching to PAYG while abroad you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network.

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.