topic Re: why I don't have 10Gb ? in Archived Posts

why I don't have 10Gb ?

Martin125 — Sat, 06 Nov 2021 09:12:52 GMT

EE pay as you go now has new offers so I ordered a sim card with a £ 10 package.
The offer shows that I bought 10Gb-500 min-unlimited texts.

After creating the ee account, I only have 5Gb ??

Re: why I don't have 10Gb ?

Chris_B — Sat, 06 Nov 2021 09:22:28 GMT

@Martin125 Is that the double data offer one ? If you look in add ons on that EE account does it show an add on for 5Gb of data ?

Re: why I don't have 10Gb ?

Martin125 — Sat, 06 Nov 2021 09:33:33 GMT

Yes, it is probably double data date. I bought this package from the EE website and immediately paid £ 10 for the package (10Gb- 500 min- unlimited texts) And there is only 5Gb on my account. I don't know what's going on here?

Re: why I don't have 10Gb ?

Martin125 — Sat, 06 Nov 2021 09:58:41 GMT

Please let me know how to stop the number portability process. Now is the weekend so on Monday my number would be transferred to EE but I want to give it up until it was transferred

Re: why I don't have 10Gb ?

Christopher_G — Sat, 06 Nov 2021 11:46:08 GMT

Hi @Martin125

Does your My EE account show two 5GB data allowances?

To cancel a number port, you would have to speak to our Mobile Care team.

Chris

Re: why I don't have 10Gb ?

Stella1317 — Sat, 13 Nov 2021 14:28:36 GMT

I'm at tha same situation. I order SIM and buy 10GB for £10, but in my account I can use only 5GB.

Re: why I don't have 10Gb ?

Jon_K — Sat, 13 Nov 2021 14:48:40 GMT

Hi @Stella1317.

Welcome to the community.

Does your My EE Account show another 5GB add-on or a double your data add-on?

Jon

Re: why I don't have 10Gb ?

Stella1317 — Sat, 13 Nov 2021 15:44:30 GMT

Hi,

My EE account show only 5GB.

Re: why I don't have 10Gb ?

James_B — Sun, 14 Nov 2021 09:14:24 GMT

Hi @Stella1317,

Please get in touch with Customer Care so a member of the team can make sure the correct data allowance has been added to your account.

James