https://community.ee.co.uk/t5/Archived-Posts/Trying-to-top-up-my-child-s-phone/m-p/1098500#M295787 <P>Fast top up does not work. Exactly the same problem.&nbsp;</P> Fri, 12 Nov 2021 07:47:27 GMT JB150 2021-11-12T07:47:27Z https://community.ee.co.uk/t5/Archived-Posts/Trying-to-top-up-my-child-s-phone/m-p/1098499#M295786 <P>I’m trying to top up my daughters phone. I go through all the steps and at the end of the process the screen freezes because the phone is waiting on additional authentication.&nbsp;<BR />Tried it on my phone, tried it on her phone.&nbsp;<BR />Nothing happens, no additional authentification screen appears, no email links. Nothing.&nbsp;<BR />I don’t understand why a simple payment should be made so difficult.&nbsp;<BR />Can anyone suggest a fix as the call centre doesn’t open until 8am.&nbsp;<BR />thanks<BR /><BR /></P> Fri, 12 Nov 2021 07:42:23 GMT https://community.ee.co.uk/t5/Archived-Posts/Trying-to-top-up-my-child-s-phone/m-p/1098499#M295786 JB150 2021-11-12T07:42:23Z https://community.ee.co.uk/t5/Archived-Posts/Trying-to-top-up-my-child-s-phone/m-p/1098500#M295787 <P>Fast top up does not work. Exactly the same problem.&nbsp;</P> Fri, 12 Nov 2021 07:47:27 GMT https://community.ee.co.uk/t5/Archived-Posts/Trying-to-top-up-my-child-s-phone/m-p/1098500#M295787 JB150 2021-11-12T07:47:27Z https://community.ee.co.uk/t5/Archived-Posts/Trying-to-top-up-my-child-s-phone/m-p/1098521#M295788 <P>Morning <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2135928">@JB150</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>When was the last time you topped up this account?&nbsp;</P> <P>&nbsp;</P> <P>Thanks.&nbsp;</P> <P>&nbsp;</P> <P>Leanne.</P> Fri, 12 Nov 2021 09:32:34 GMT https://community.ee.co.uk/t5/Archived-Posts/Trying-to-top-up-my-child-s-phone/m-p/1098521#M295788 Leanne_T 2021-11-12T09:32:34Z