topic Re: Temporarily stop using the number in Archived Posts

Temporarily stop using the number

Liubov2021 — Tue, 09 Nov 2021 15:42:19 GMT

How can I temporarily stop using my number? I don’t use it now because I’m abroad but still pay for it,

Re: Temporarily stop using the number

bristolian — Tue, 09 Nov 2021 15:45:30 GMT

Hi @Liubov2021

If this is a PAYG phone then simply stop topping it up.

Do you have pay-monthly or any additional packs? Those would be the only reason for regular payments being taken.

Re: Temporarily stop using the number

XRaySpeX — Tue, 09 Nov 2021 16:02:04 GMT

Stop your recurring card payment.

Re: Temporarily stop using the number

mikeliuk — Tue, 09 Nov 2021 18:29:35 GMT

Hi @Liubov2021 ,

If you have a continuous payment authority active on one of your cards, you will need to contact EE in the first instance to request the payments stop being taken.

No payment is initiated from the bank side so there is nothing to stop there. Once you have issued your instruction to stop payments, further debits become unauthorised transactions for which you can then involve your bank. Good luck!

Re: Temporarily stop using the number

XRaySpeX — Tue, 09 Nov 2021 19:16:10 GMT

@mikeliuk wrote:

Hi @Liubov2021 ,

If you have a continuous payment authority active on one of your cards, you will need to contact EE in the first instance to request the payments stop being taken.

You've no need to phone EE to do that. You can do it yourself in your MyEE under Menu > A/C settings > Manage your cards .

Re: Temporarily stop using the number

mikeliuk — Tue, 09 Nov 2021 23:42:58 GMT

For completeness, by text message too.

You can easily change or cancel your recurring top-up:

log in to My EE
call 150
text STOP REC to 150

https://ee.co.uk/help/help-new/billing-usage-and-top-up/topping-up-and-balance/how-can-i-top-up-my-phone