topic Re: Packs add on in Archived Posts

Packs add on

Going_Crazy — Sun, 07 Nov 2021 12:27:22 GMT

I’ve had nothing but trouble with EE packs. I’ve called three times and supposed to be sorted at the end of each call.

live purchased a £15 pack, I have unlimited texts until nov 21st, the data runs out today and I have no calls, I’ve spoke to ee who tell me that the issue is fixed but clearly not. This problem has been going on for about five weeks now. We cancel and re add the packs over the phone and say it’s done. Please help. I apologise if posted in wrong section.

Re: Packs add on

XRaySpeX — Sun, 07 Nov 2021 13:07:45 GMT

Are you saying you have run out of all your data & mins yourself or is it some sort of mistake by EE systems?

Re: Packs add on

Going_Crazy — Mon, 08 Nov 2021 07:54:58 GMT

I've purchased a pack with unlimited calls and texts so not sure how I can run out of calls? Ive called EE three times now.

Re: Packs add on

Katie_B — Mon, 08 Nov 2021 08:03:44 GMT

Hi @Going_Crazy.

Thanks for coming to the community.

Are you calling UK numbers such as 01, 02, 03 and 07 numbers?

What happens if you try to call someone?

Speak soon,

Katie.

Re: Packs add on

Going_Crazy — Mon, 08 Nov 2021 08:41:30 GMT

I am calling UK numbers and or mobile numbers. It says I have no credit but I have purchased the£15 pack which includes unlimited texts and calls.

Re: Packs add on

Leanne_T — Mon, 08 Nov 2021 09:04:03 GMT

Hi @Going_Crazy

Thanks for coming back to us.

Can you text BALANCE to 150 and let me know the full reply?

Thanks 🙂

Leanne.