topic Re: Payg SIM not provisioned in Archived Posts

Payg SIM not provisioned

Rabz1234 — Sat, 06 Nov 2021 13:38:58 GMT

i am currently abroad and haven’t used my payg sim for about 6 months. I am now getting the sim not provisioned message. I have tried to start a live chat to take the sim out of hibernation but cannot see the start a convo button. Any other way apart from calling from abroad?

thanks

Re: Payg SIM not provisioned

XRaySpeX — Sat, 06 Nov 2021 13:53:08 GMT

@Rabz1234 : Sounds like it has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Payg SIM not provisioned

Northerner — Sat, 06 Nov 2021 14:28:42 GMT

Hi @Rabz1234

That message means your number is dead. It will be unlikely it can be recovered.

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/833279

If you look in @XRaySpeX signature there is a free phone number you can try and maybe EE will be able to help.

Lastly if reactivated you may need to be on the EE UK network.

Thanks