topic Re: How to set up recurring payment in Archived Posts

How to set up recurring payment

Mihail_Lazarev — Tue, 28 Sep 2021 19:38:12 GMT

Hi. I have had monthly recurring payments for the last 5 years but accidentally cancel it. And I can't figure out how to restore it. EE help instructions say that I need to log in to "My EE" and then "select Set up Direct Card Payments".

Or in another instruction, I read states that you need to press "Bills & Payments" in "My EE"

However, after I click this the EE website just drop me to the main page of MY EE. And there is no any way to set recurring payments on MY EE main page.

Spent about an hour but still could not find the right button.

Re: How to set up recurring payment

XRaySpeX — Tue, 28 Sep 2021 19:52:46 GMT

Are you on contract or PAYG?

On contract it won't be on MyEE main page, but under "Bills & Payments".

Re: How to set up recurring payment

Mihail_Lazarev — Tue, 28 Sep 2021 19:55:51 GMT

I have "£1 Data Pack" It is PAYG.

Re: How to set up recurring payment

Mihail_Lazarev — Tue, 28 Sep 2021 20:02:32 GMT

this is what i see on my start page

Re: How to set up recurring payment

Mihail_Lazarev — Tue, 28 Sep 2021 20:05:47 GMT

Strangely, the photo above for some reason does not load. in general, nothing works here 😞

Re: How to set up recurring payment

XRaySpeX — Tue, 28 Sep 2021 20:05:53 GMT

@Mihail_Lazarev : Then it will be on your MyEE landing page, viz:

Re: How to set up recurring payment

Mihail_Lazarev — Tue, 28 Sep 2021 20:07:26 GMT

Re: How to set up recurring payment

Mihail_Lazarev — Tue, 28 Sep 2021 20:09:51 GMT

I don't have "Set up card payment" on my EE main page. Could not find it anywhere although clicked on all possible links.

Re: How to set up recurring payment

XRaySpeX — Tue, 28 Sep 2021 20:10:12 GMT

Don't worry, your images were awaiting approval. I have now done so & they should appear soon.

Re: How to set up recurring payment

XRaySpeX — Tue, 28 Sep 2021 20:21:24 GMT

I can't think why you posted under Pay Monthly when you have a weekly PAYG Pack.

I can only imagine with the introduction of the new monthly only packs the monthly recurring card payment is not available for the old weekly packs. Or it's trying to wean you off them.

Re: How to set up recurring payment

MVH — Sat, 23 Oct 2021 17:12:21 GMT

Hi,

I have exactly the same problem!! I also have a £1 Data pack on my phone (pay as you go) and I am trying to set up a direct card payment and cannot find the option! It does not appear under Bills and Payments. I can see exactly the same 'home page' as shown above. I've tried everything and I cannot find the link! How do I set up a direct card payment? Thanks

Re: How to set up recurring payment

XRaySpeX — Sat, 23 Oct 2021 19:13:40 GMT

You can't set up monthly recurring payments when you only have a 7-day pack. Switch to a 30-day pack & it'll appear.

Re: How to set up recurring payment

cra2y80y — Tue, 02 Nov 2021 22:05:42 GMT

I have a 30 day pack and it does not show on mine.

I have been with EE for years so have a VIP OFFER pack without the button.

Don't feel much of a VIP if I cant setup a re-occurring top up.

Re: How to set up recurring payment

Leanne_T — Wed, 03 Nov 2021 07:58:55 GMT

Hi @cra2y80y

Thanks for coming to the community.

Do you have the option showing if you follow the below steps?

log in to your My EE account online.
select Set Up Direct Card Payments. You can also choose a pack here, if you don't already have one.
choose an already registered card or register a new card.
make your first payment and start using your device.

Thanks.

Leanne.

Re: How to set up recurring payment

XRaySpeX — Wed, 03 Nov 2021 10:15:18 GMT

@cra2y80y : Recurring card payments are now only available to the new 2021 packs, nor for legacy packs.