New PAYG sim

juitz — Wed, 03 Nov 2021 00:50:22 GMT

I've just purchased a new £15 PAYG sim- was for the £15 per month, unlimited text/calls and no contract.

Got it in the mail a few days later and popped it into the phone.

I get this message though?

Your current balance as of today 20:37 is £9.50. Your last top up was £10.00 on 01/11/2021 at 22:30.

Why do I only have £10 when I paid £15?

I have no data and after login into the EE app and registering the number (nightmare by the way) to check, I am asked to pick a pack? Thought I did this already when I purchased the SIM?

Re: New PAYG sim

Leanne_T — Wed, 03 Nov 2021 08:33:26 GMT

Hi @juitz

Thanks for coming to the community.

Did you pay £15 when you ordered the SIM card?

Can you text BALANCE to 150 and let me know the full reply?

Thanks 🙂

Leanne.

topic New PAYG sim in Archived Posts

New PAYG sim

Re: New PAYG sim