topic Re: PAYG not connecting to network in Archived Posts

PAYG not connecting to network

Trussell — Fri, 29 Oct 2021 09:05:16 GMT

I'm an expat and I've recently travelled to the uk for two weeks and my PAYG sim isn't connecting to the network (no data inbound/outbound calls) - even after topping up I still can't use my phone.

I understand inactivity on the sim post 6 months can diasable it? I have tried ringing EE and I keep getting hung up for 24hrs now with an automated message as they are too busy.

This is quite concerning as there is literally no way to fix this, and considering that my contact number for my passenger location details is my uk PAYG number , I could potentially be in some trouble.

If anyone has any advice as to what to do then that would be appreciated

Re: PAYG not connecting to network

XRaySpeX — Fri, 29 Oct 2021 09:32:24 GMT

@Trussell : Is this a new SIM you just bought here or 1 you took out & back with you? How long have you had it?

If the latter, when did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: PAYG not connecting to network

Trussell — Fri, 29 Oct 2021 09:19:21 GMT

Hi. This is a sim I've had for a while and indeed yes it'll be more than 6 months since there was any action on it.

However, if it is deactivated, then how was I able to top up? (It was done via my acc online)

Is there any way to solve this? I would ring tech support / customer service but they keep hanging up!

Re: PAYG not connecting to network

XRaySpeX — Fri, 29 Oct 2021 09:34:02 GMT

Topping-up now is too late once it's gone into hibernation.

Re: PAYG not connecting to network

Trussell — Fri, 29 Oct 2021 09:39:29 GMT

So the £35 I spent yesterday has been lost? If I log on to my account the balance is there.

Appreciate you help

Re: PAYG not connecting to network

XRaySpeX — Fri, 29 Oct 2021 09:44:14 GMT

If it's still within the further 3 months you can get it reactivated, you'll get that credit back.

Re: PAYG not connecting to network

Northerner — Fri, 29 Oct 2021 09:58:34 GMT

Hi @Trussell

Please read this guide which will help.

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/833279

Thanks

Re: PAYG not connecting to network

Trussell — Fri, 29 Oct 2021 10:32:26 GMT

Thanks everyone for the help, I'll look into this more