topic Can’t top up online in Archived Posts

Can’t top up online

Chellebubble — Thu, 19 Aug 2021 10:31:19 GMT

Every time I try to top up online it keeps showing me an error message

I’ve tried safari and chrome

I live far away from a shop so buying a voucher is a real hassle is anyone else having problems ?
19/08/21

XRaySpeX — Thu, 19 Aug 2021 11:28:35 GMT

Are you using Fast Top Up online with a UK bank card?

xinyue — Tue, 26 Oct 2021 23:04:37 GMT

Hi, How did you solve this? Even using the fast top-up they provided doesn't work.

Leanne_T — Wed, 27 Oct 2021 06:54:35 GMT

Thanks for coming to the community.

What happens when you try and top up?

How long ago did you last top up?

Thanks 🙂

Leanne.