topic Reinstate discontinued number in Archived Posts

Reinstate discontinued number

Treth — Tue, 26 Oct 2021 11:26:13 GMT

How can I start using a number I haven't used for months, that seems to have expired? If I dial it from another phone i get "Calls no longer being connected to this number", so it doesn't seem to have been re-allocated.

Re: Reinstate discontinued number

Northerner — Tue, 26 Oct 2021 11:56:40 GMT

Hi @Treth

Please read EE hibernation policy which explains the process.

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/833279

It maybe your number is now cancelled depending on when you last made a chargeable call or text.

Thanks

Re: Reinstate discontinued number

XRaySpeX — Tue, 26 Oct 2021 20:25:27 GMT

@Treth : Sounds like it has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.