topic Re: unable to receive or make calls in Archived Posts

unable to receive or make calls

Licious — Tue, 26 Oct 2021 14:02:19 GMT

I am on pay as you go and currently out of the country. Recently topped up after a few months and I can't make or receive calls even though I have credit on my phone.

Re: unable to receive or make calls

Katie_B — Tue, 26 Oct 2021 14:42:01 GMT

Hello @Licious.

Thanks for coming to the community.

Are you aware connected to a local network?

Did you receive a welcome message from EE when you arrived at your current location?

Katie 🙂

Re: unable to receive or make calls

XRaySpeX — Tue, 26 Oct 2021 19:48:58 GMT

Where are you?

Sounds like it has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.