topic Re: Can't connect to London underground wifi in Archived Posts

Can't connect to London underground wifi

EELondonUser — Tue, 19 Oct 2021 21:22:39 GMT

Hello,

I bought a 15 pound pay as you go sim a couple of months ago. I have topped up a couple of times during that time with 15 pounds each month. Unfortunately, I still can't connect to the London Underground wifi. I'm on android and I keep getting authentication error even tho I set authentication to eap sim

Is there anything else that I have to do?

Thanks

Cheers

Re: Can't connect to London underground wifi

James_B — Wed, 20 Oct 2021 07:43:28 GMT

Hi @EELondonUser,

Welcome to the EE Community. 🙂

When was the last time you topped up?

James

Re: Can't connect to London underground wifi

XRaySpeX — Wed, 20 Oct 2021 11:27:37 GMT

You need to have topped-up in the last 30 days to be able to use WiFi on the London Underground.

Re: Can't connect to London underground wifi

EELondonUser — Wed, 20 Oct 2021 12:21:56 GMT

Hello, I last topped up 15 pounds on the 5th or 6th of October. I tried it at multiple occasions after the top up, e.g. ylthe next day, a week later etc.

Cheers

Re: Can't connect to London underground wifi

Katie_B — Wed, 20 Oct 2021 14:20:24 GMT

Hello @EELondonUser.

Thanks for confirming.

I would recommend reporting this to our technical care team who can look into this further for you.

Katie 🙂

Re: Can't connect to London underground wifi

EELondonUser — Thu, 21 Oct 2021 23:04:05 GMT

Thank you for the responses. How can I get in contact with the technical care team?

Cheers

Re: Can't connect to London underground wifi

XRaySpeX — Thu, 21 Oct 2021 23:07:00 GMT

See "Contact EE" above R.