topic Re: Re: EE PAYG SIMs Deactivation. in Archived Posts

Re: EE PAYG SIMs Deactivation.

yuri123 — Mon, 18 Oct 2021 12:29:04 GMT

Hello Guys ,

My card it seams to be de-activated , please can somebody from the EE staff check if it can be activated again ? My de- activated number is xxxxxxxxxxx - Currently i am abroad and i haven't used the card for a while .

Thank you in advance.

[mod edit: Please do not post phone numbers on the public board. Thanks!]

Re: Re: EE PAYG SIMs Deactivation.

XRaySpeX — Mon, 18 Oct 2021 12:43:41 GMT

@yuri123 : Sounds like it has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Re: EE PAYG SIMs Deactivation.

yuri123 — Tue, 19 Oct 2021 10:38:53 GMT

Hello,

Thank you for the answer.

I tried topping up or making a chargable call , but i cannot do that.

Is there any other way to activate the sim?

Thank you.

Re: Re: EE PAYG SIMs Deactivation.

XRaySpeX — Tue, 19 Oct 2021 10:47:29 GMT

I can only answer that if you tell me how long?

Re: Re: EE PAYG SIMs Deactivation.

yuri123 — Tue, 19 Oct 2021 11:34:25 GMT

Since middle of march this year

Re: Re: EE PAYG SIMs Deactivation.

XRaySpeX — Tue, 19 Oct 2021 12:26:37 GMT

That's about 7 months of non-use. You should be able to get it reactivated by calling CS.

Re: Re: EE PAYG SIMs Deactivation.

yuri123 — Thu, 21 Oct 2021 12:24:37 GMT

Hello again.

No i am not able to make any outbound calls or messages , i can clearly see that my last add on was on 20th of march by messages on 150.

I was wondering is there another way to activate the cartd ?

Thank you.