Need help reactivating my old pack/account?

Canuckle — Mon, 18 Oct 2021 11:46:36 GMT

Hi, I haven't logged in and top up my pack for about two months now after I topped it up for 15 pounds. My EE account "Current Pack" doesn't show anything, instead, it says "

Current pack

System failure

We are currently experiencing difficulties loading this information, please try again later

I can see my current credit but I can't access them and I think my current account or pack is disabled?

Can EE please help reactivate my pack? Thanks

Re: Need help reactivating my old pack/account?

Northerner — Mon, 18 Oct 2021 11:54:25 GMT

Hi @Canuckle

Your account maybe in hibernation if you haven't made a chargeable call or text. Please see here:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/833279

Thanks

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Need help reactivating my old pack/account?

Re: Need help reactivating my old pack/account?