topic Re: New PAYG plan vanished after 2 days in Archived Posts

New PAYG plan vanished after 2 days

joeldee — Fri, 15 Oct 2021 16:51:33 GMT

2 days ago I purchased a new PAYG £15 plan using £15 credit. Today the plan has vanished leaving me with 0 data, 0 minutes, 0 texts. Why is this? Please reinstate. I cannot get through on any phone numbers. Now urgent.

Re: New PAYG plan vanished after 2 days

Jon_K — Sat, 16 Oct 2021 07:49:59 GMT

Hi @joeldee.

Welcome to the community.

Can you text BALANCE to 150 and let us know what you get back?

Jon

Re: New PAYG plan vanished after 2 days

joeldee — Sat, 16 Oct 2021 08:00:51 GMT

Hi Jon balance says Your current top up balance today 08:56 is £0.06, for more info go to My Account.

However this isn't the point. The point is I'm in France and the new PAYG scheme I paid for has vanished leaving me with nothing. I moved from a flex plan to a PAYG plan on the telephone last Wednesday. I had 2 days of use then all data, texts, etc vanished. I'd like it reinstalled. Can someone look at my phone history or at least speak to me in person. Thank you.

Re: New PAYG plan vanished after 2 days

Jon_K — Sat, 16 Oct 2021 09:40:08 GMT

Hi @joeldee.

I'll send you a private message on here.

Please take a look and get back to me.

Jon