topic Re: My pack did not renew in Archived Posts

My pack did not renew

Eewwa — Sun, 10 Oct 2021 09:08:36 GMT

Hello,

My pack did not renew automatically although I have enough credit.

Can someone help, please?

Thank you!

Leanne_T — Sun, 10 Oct 2021 09:10:48 GMT

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the reply?

Thanks 🙂

Leanne.

Eewwa — Sun, 10 Oct 2021 09:12:58 GMT

Done, my balance is £10.95.

Not sure why the pack is not activating...

Leanne_T — Sun, 10 Oct 2021 09:14:27 GMT

Which pack would you like to activate?

Are you starting the pack early?

Leanne.

Eewwa — Sun, 10 Oct 2021 10:08:26 GMT

£10 data pack - 2GB data, 100 minutes please. I'm using the same pack for years now. Not starting it early

Leanne_T — Sun, 10 Oct 2021 09:59:05 GMT

Thanks @Eewwa

Can you try texting NOW to 150?

Leanne.

Eewwa — Sun, 10 Oct 2021 10:03:30 GMT

I did and got this reply...

'You need to add some credit to pay for your Pack, please top up at ee.co.uk/myee. Your pack will then start automatically.

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices'

Leanne_T — Sun, 10 Oct 2021 10:11:14 GMT

Thanks @Eewwa

In this case, please give us a call on 150 or 0800 079 8586 and the team will get this checked for you 🙂

Leanne.