topic Re: I've been on hold all day in Archived Posts

I've been on hold all day

Rossgreenwood07 — Fri, 08 Oct 2021 17:05:59 GMT

I've been on hold all day! Been through every option on the automated options list! All i want to do is set up 2 PAYG SIMS. I've got 2 mobiles and 1 SIM for each phone, to be paid through the same debit card. I've managed to get one set up, but can't set up the other no matter what I try. What am I missing? All of this could've been sorted if someone would just pick up the phone...

Re: I've been on hold all day

Northerner — Fri, 08 Oct 2021 17:06:22 GMT

Hi @Rossgreenwood07

Can you not set up your direct debit via the EE app or EE online account on their website.

If CS are bus they cannot answer your call.

Thanks

Re: I've been on hold all day

Katie_B — Fri, 08 Oct 2021 17:06:39 GMT

Hello @Rossgreenwood07.

Welcome to the EE Community.

Have you been able to follow the advice from @Northerner?

Are you receiving error messages when trying to do this?

Speak soon,

Katie.