topic Re: 1GB Add-on only lasts for 7 days instead of 30 in Archived Posts

1GB Add-on only lasts for 7 days instead of 30

aic — Wed, 06 Oct 2021 07:48:03 GMT

Hi,

I am living outside of the UK and have been buying add-ons for UK & EU data when I need them.

1GB Add-on for 7 days costs £3.

1GB Add-on for 30 days costs £6.

I always go for the £6 deal but have noticed recently that it cuts off early, in fact after 7 days (see image).

This has happened on a number of occasions now.

Why am I being swindled?

[mod edit: Image rejected due to it containing personal information.]

Chris_B — Wed, 06 Oct 2021 07:27:28 GMT

@aic It would be best to call customer services and ask about this.

James_B — Wed, 06 Oct 2021 09:25:16 GMT

Welcome back to the EE Community. 🙂

That's great advice from @Chris_B. Our Customer Care Team will be happy to help if you get in touch.

James

aic — Fri, 08 Oct 2021 13:42:55 GMT

That is obvious advice yes.

I've phoned +44 7953 966 150 as it is supposed to be free but as soon as I get to my option it tells me I'm to pay 25p/minute.

I've no idea how long the call will take.

Can I resolve this over email or any other means?

James_B — Fri, 08 Oct 2021 14:23:50 GMT

It's a one of charge of 25p per call, rather than per minute.

Hope this helps.

James