topic I cannot top up my account in Archived Posts

I cannot top up my account

FernandoMR — Mon, 04 Oct 2021 09:03:17 GMT

I need to top up my PAYG number on my account but I am getting the message 'We're not able to accept payments to that number. Please try again.' every time I have tried. Any help please? thank you

Re: I cannot top up my account

Jon_K — Mon, 04 Oct 2021 11:00:01 GMT

Hi @FernandoMR.

Welcome to the community.

How are you trying to top-up?

Have you tried using Fast Top-Up?

Jon

Re: I cannot top up my account

FernandoMR — Wed, 06 Oct 2021 09:38:30 GMT

Hi Jon, yes I have tried and still unable to top up. I don't have an idea of what to do.

Re: I cannot top up my account

FernandoMR — Wed, 06 Oct 2021 09:44:35 GMT

@Jon_K I cannot either see my last calls or anything else. Always takes me to the same page that says : Thinking of leaving EE?

I don't understand it.

Could you help me pls? TIA

Re: I cannot top up my account

Jon_K — Wed, 06 Oct 2021 10:35:01 GMT

Hi @FernandoMR.

Do you get the same error message when you use Fast Top-Up?

Jon

Re: I cannot top up my account

XRaySpeX — Wed, 06 Oct 2021 15:03:09 GMT

Are you on T-Mobile? When texting NUMBER to 150 what network does it say you are on?

Some time ago online a/c management was withdrawn from T-M users.

Re: I cannot top up my account

FernandoMR — Thu, 07 Oct 2021 08:45:21 GMT

Yes @Jon_K , I got the same and if I try to do the anonimous top up, it says something like they cannot top up that telephone number.

Re: I cannot top up my account

FernandoMR — Thu, 07 Oct 2021 09:08:08 GMT

@XRaySpeX yes , I am on T-Mobile, that it what it says. So what do I need to do now please?

Re: I cannot top up my account

James_B — Thu, 07 Oct 2021 10:45:41 GMT

Hi @FernandoMR,

Please see Move to EE pay as you go from Orange or T-Mobile for help with switching.

Hope this helps.

James