topic Re: Topped up my phone but won't let me make any calls PAYG and tells me to top up. in Archived Posts

Topped up my phone but won't let me make any calls PAYG and tells me to top up.

Brownhill2021 — Wed, 06 Oct 2021 14:56:09 GMT

Hi,

I have just topped up my PAYG Iphone i keep in the car for emergencies, I topped up using the EE site and have my credit card registered but when i try using the phone it says out of credit and i need to top up? it says i have £25.00 of calls credit on the site but cannot get it to work?

Any tips most welcome as whats the use in having an emergency phone if its got no credit?.

Re: Topped up my phone but won't let me make any calls PAYG and tells me to top up.

XRaySpeX — Wed, 06 Oct 2021 14:59:34 GMT

@Brownhill2021 : Sounds like it has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Topped up my phone but won't let me make any calls PAYG and tells me to top up.

Brownhill2021 — Wed, 06 Oct 2021 15:21:44 GMT

I haven't used the phone for more than 12 months as I live alone out in the wilds, I managed to log into my EE account ok but didn't see anything about hibernation. Do you think i will need to create a new account or will EE be able to reset my existing account? Thank you for your help.

Re: Topped up my phone but won't let me make any calls PAYG and tells me to top up.

XRaySpeX — Wed, 06 Oct 2021 15:38:08 GMT

Then it is lost completely. You will need a new SIM with a new number, which you can add to your MyEE.