topic Re: Cancelled contract to change to pay as you go, account now closed? in Archived Posts

Cancelled contract to change to pay as you go, account now closed?

Clarion — Tue, 28 Sep 2021 18:23:04 GMT

I have given ee the 30 days notice to cancel my contract (rolling monthly) and change to pay as you go while I am away working abroad.

Now when I log into my app it says my account is closed and I am unable to do anything in the app. I was told on two separate occasions you ee that I would receive a message a day or two before my account was stopped with some more info about my account. This never happened.

Now I am at a loss as to what to do to maintain my number as a pay as you go and also to top up. Where do I go from here?

Re: Cancelled contract to change to pay as you go, account now closed?

Chris_B — Tue, 28 Sep 2021 18:31:04 GMT

@Clarion Did you give notice while outside the UK ?
Are you now outside the UK ?
when the 30 day notice period was up were was you ? In or out of the UK ?

Re: Cancelled contract to change to pay as you go, account now closed?

XRaySpeX — Tue, 28 Sep 2021 18:43:25 GMT

You need to call CS to delete your old contract MyEE a/c & then you can set up your new PAYG MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

Re: Cancelled contract to change to pay as you go, account now closed?

Clarion — Tue, 28 Sep 2021 18:45:56 GMT

I gave notice while I was outside the U.K. yes. I was outside of the U.K. when the notice period was up and I am outside of the U.K. now

@Chris_B

Re: Cancelled contract to change to pay as you go, account now closed?

XRaySpeX — Tue, 28 Sep 2021 18:46:29 GMT

As you switched to PAYG while abroad you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network. This is on top of the situation with your MyEE a/c.

Re: Cancelled contract to change to pay as you go, account now closed?

Clarion — Tue, 28 Sep 2021 18:51:09 GMT

The thing is I explained to two separate ee customer service staff my plans. That I would be abroad when the 30 days notice was up but none them told me that this would happen. That’s annoyed me massively now. My main concern is that I don’t lose my number as I’ll be returning but not for at least 6 months possibly longer.

Will I still keep my number then? Worse case I can send it back to U.K. and have someone activate it and send it back. Just very laborious especially as I should have been told this before

Re: Cancelled contract to change to pay as you go, account now closed?

XRaySpeX — Tue, 28 Sep 2021 19:08:51 GMT

EE PAYG SIMs are deactivated after 6 months of nonchargeable-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Cancelled contract to change to pay as you go, account now closed?

Clarion — Tue, 28 Sep 2021 19:10:26 GMT

I can’t ring any numbers either, when I try to call ee or any number it just says “calls to this number are barred”

how do I contact ee then?

Re: Cancelled contract to change to pay as you go, account now closed?

XRaySpeX — Tue, 28 Sep 2021 19:10:51 GMT

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

Re: Cancelled contract to change to pay as you go, account now closed?

Clarion — Tue, 28 Sep 2021 19:11:31 GMT

Ok I’ll try that, thanks very much for your help

Re: Cancelled contract to change to pay as you go, account now closed?

Clarion — Tue, 28 Sep 2021 19:14:19 GMT

Sorry just to clarify, if I am unable to activate my pay as you for say 3/4 months. Will my U.K. number still be active but just unable to be reached or messaged? Barring via WiFi (iMessage/FaceTime/WhatsApp) etc ?

Re: Cancelled contract to change to pay as you go, account now closed?

XRaySpeX — Tue, 28 Sep 2021 19:23:53 GMT

3-4 months, you'll be fine.
> 6 months, it'll be deactivated but it's still your no. You can call CS to reactivate it.
> 9 months, you lose everything.