https://community.ee.co.uk/t5/Archived-Posts/Changing-to-a-new-pack/m-p/1084031#M295330 <P>I have had a terrible time today trying to change from a £10 pack to a £15 pack.</P><P>my packs renew automatically, so I topped up online to £15 then followed everything by text to get a new pack but nothing is happening and I fear something has gone very wrong.</P><P>UI cancelled the automatic £10 that renews every month, then thought that the £15 I have topped up wpuld buy the new £15 pack but I just cannot get anywhere with this.</P><P>Also, how do you get to chat to an EE advisor, there is no link for this at all.</P><P>HELP!!1</P> Tue, 28 Sep 2021 13:04:05 GMT juliairina7 2021-09-28T13:04:05Z https://community.ee.co.uk/t5/Archived-Posts/Changing-to-a-new-pack/m-p/1084031#M295330 <P>I have had a terrible time today trying to change from a £10 pack to a £15 pack.</P><P>my packs renew automatically, so I topped up online to £15 then followed everything by text to get a new pack but nothing is happening and I fear something has gone very wrong.</P><P>UI cancelled the automatic £10 that renews every month, then thought that the £15 I have topped up wpuld buy the new £15 pack but I just cannot get anywhere with this.</P><P>Also, how do you get to chat to an EE advisor, there is no link for this at all.</P><P>HELP!!1</P> Tue, 28 Sep 2021 13:04:05 GMT https://community.ee.co.uk/t5/Archived-Posts/Changing-to-a-new-pack/m-p/1084031#M295330 juliairina7 2021-09-28T13:04:05Z https://community.ee.co.uk/t5/Archived-Posts/Changing-to-a-new-pack/m-p/1084038#M295331 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1171085">@juliairina7</a>&nbsp;: What does texting AL to 150 from it fully report verbatim (it is free)?</P> <P>&nbsp;</P> <P>Text NOW to 150.</P> Tue, 28 Sep 2021 13:10:03 GMT https://community.ee.co.uk/t5/Archived-Posts/Changing-to-a-new-pack/m-p/1084038#M295331 XRaySpeX 2021-09-28T13:10:03Z