topic End of pack msg warning of charges in Archived Posts

End of pack msg warning of charges

Sqlsquirrel — Tue, 21 Sep 2021 06:39:35 GMT

Have changed to a different monthly pack, £10 taken at time of requesting change. The new pack appears to have started ok. However received msg warning of charges due to old pack ending and have not received msg informing of new pack starting.
Hope this is just an automated message hiccup

Re: End of pack msg warning of charges

Leanne_T — Tue, 21 Sep 2021 07:51:37 GMT

Hi @Sqlsquirrel

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the reply?

Speak soon 🙂

Leanne.

Re: End of pack msg warning of charges

Sqlsquirrel — Tue, 21 Sep 2021 11:52:27 GMT

Problem has resolved itself, 40 minutes after warning message the new pack started message appeared plus plenty of reassuring info appeared in app too. 👍

Thanks for the suggestion, next time I will wait a while before panicking over a warning msg.

Re: End of pack msg warning of charges

Leanne_T — Tue, 21 Sep 2021 12:48:11 GMT

Hi @Sqlsquirrel

Thanks for coming back to me and letting me know 🙂

Leanne.