topic Re: Free Boost not added in Archived Posts

Free Boost not added

hall68 — Mon, 20 Sep 2021 07:45:46 GMT

Hi,

I am on the new payg packs where you get a free Boost of 500mb every 2 packs. I had 9 free data boosts. My pack renewed this morning and I was due another free data boost so I should now have 10 free boosts. The text said my free Boost was added this morning. When I looked I still only have nine free boosts which were from when I had the older data packs. Why has the new free Boost not been added?

Re: Free Boost not added

Katie_B — Mon, 20 Sep 2021 09:31:03 GMT

Hello @hall68.

Thanks for coming to the community.

When you text BOOST to 150 what reports back?

Speak soon,

Katie 🙂

Re: Free Boost not added

hall68 — Mon, 20 Sep 2021 09:41:35 GMT

Hi thanks for your reply it just says you will get another free Boost of 50mb when you buy 2 more packs. I was told in a text when my pack renewed this morning that my due free Boost was added to my pack but it isn't. I had 9 free boosts from one of the old packs but I should now have 10

Re: Free Boost not added

hall68 — Mon, 20 Sep 2021 09:42:46 GMT

Sorry meant 500mb no 50mb

Re: Free Boost not added

Katie_B — Mon, 20 Sep 2021 09:55:47 GMT

Thanks for checking @hall68.

I would recommend giving our customer care team a call who can make sure this is applied for you.

Katie 🙂