topic Re: Re: Cannot connect with 150 in Archived Posts

Re: Cannot connect with 150

Sparkyz — Sat, 21 Aug 2021 15:48:01 GMT

This may be relevant: Dialing 150 for Balance no longer works for me on two payg phones in the UK. Alternative number please.

Re: Re: Cannot connect with 150

Christopher_B — Sun, 22 Aug 2021 07:48:42 GMT

Hi @Sparkyz

It's really strange that this has stopped working, do you get an error message at all?

Also, do you have credit when trying to call?

Thanks

Chris

Re: Re: Cannot connect with 150

Sparkyz — Sun, 22 Aug 2021 09:44:39 GMT

Thanks for the response.

Both phones have some credit and work OK except 150 no longer gives a Balance voice message and text..

Instead a voice message states that the number is not available on this network.

Sparkyz

Re: Re: Cannot connect with 150

Christopher_B — Sun, 22 Aug 2021 09:47:50 GMT

Thanks @Sparkyz

You should be able to text BALANCE to 150 to get this information. Could you give that a go?

Thanks

Chris

Re: Re: Cannot connect with 150

Sparkyz — Sun, 22 Aug 2021 10:40:46 GMT

Thanks Chris

Texting BALANCE to 150 works, but on payg is charged (unlike phoning 150, when it worked)

One of the two phones is registered with MyEE, so I can see the balance there. I could register the second phone separately, but a free 150 balance function would be nice.

Sparkyz

Re: Re: Cannot connect with 150

Christopher_B — Sun, 22 Aug 2021 11:37:51 GMT

@Sparkyz

When you're on Pay as you go we charge 25p per call to 150, so the text would be cheaper.

Thanks

Chris

Re: Re: Cannot connect with 150

XRaySpeX — Wed, 25 Aug 2021 14:16:58 GMT

There are no charges for texting service msgs to 150.

Re: Re: Cannot connect with 150

Shaz55 — Sat, 11 Sep 2021 15:40:51 GMT

My great aunt is 90 has is having this same issue with her PAYG EE phone. It happened all of a sudden. She can't call 150 and text doesn't work either. She has no other way of accessing her balance as she does not have a computer. Also, when she makes outbound calls is says the call is diverting no matter what number she calls, could this be related? Would replacing the sim card with a new one help?

Re: Re: Cannot connect with 150

Christopher_B — Sun, 12 Sep 2021 07:23:03 GMT

Hi @Shaz55

I hope you're well and having a nice weekend, other than this issue of course.

When your aunt sends the texts, does she get an error or does it just not send?

Thanks

Chris

Re: Re: Cannot connect with 150

Shaz55 — Sun, 12 Sep 2021 14:49:21 GMT

Hi Chris

Sorry apparently texting 150 for balance does work, but this is still not ideal as my Aunt doesn't know how to text and will have to rely on us to do this for her when we visit. So being able to call 150 would be the easiest for her.

Thanks

Sharon

Re: Re: Cannot connect with 150

Leanne_T — Mon, 13 Sep 2021 07:23:19 GMT

Hi @Shaz55

Thanks for coming back to us.

When was the last time she used a chargeable activity as below?

Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
Topping up your account.
Buying a pack or an add-on.

Calls, texts and data usage made using your allowance from your pack do not count towards a chargeable activity.

Thanks 🙂

Leanne.

Re: Re: Cannot connect with 150

Shaz55 — Tue, 14 Sep 2021 20:21:31 GMT

Hi Leanne

She thinks she last topped up her phone February this year. She has an old style pay as you go where you pay for every minute of calls and every text, she doesn't have a package with allowances. She topped up with £20 last time and now has about £12 left, so has been using her phone. Hope that makes sense!

Thanks

Sharon

Re: Re: Cannot connect with 150

Leanne_T — Wed, 15 Sep 2021 06:52:37 GMT

Thanks @Shaz55

If she can give us a call from another phone our Pay as you go care team can check the account and help get this sorted 🙂

Thanks 🙂

Leanne.

Re: Re: Cannot connect with 150

Shaz55 — Wed, 15 Sep 2021 16:25:51 GMT

OK, next time I am at hers with the phone I will call the pay as you go team from my phone. Thanks Leanne.