topic Re: Wrong pack credited in Archived Posts

Wrong pack credited

Anirudh22 — Wed, 15 Sep 2021 13:05:27 GMT

I chose a 20 pounds pack for the pay as you go sim card. Once I put in the voucher code I only received the 10 pounds pack which I don't understand.

Re: Wrong pack credited

Katie_B — Wed, 15 Sep 2021 14:14:04 GMT

Hello @Anirudh22.

Thanks for coming to the community.

What pack did you have previously or has the SIM just been purchased?

If you text AL to 150 what does it report?

Katie.

Re: Wrong pack credited

Anirudh22 — Wed, 15 Sep 2021 15:29:39 GMT

The sim was just purchased from store and when I put the voucher in, it said the 10 pound pack has been activated. It says 10 pound pack activated and another 10 pound is credited.

Re: Wrong pack credited

Katie_B — Wed, 15 Sep 2021 15:39:42 GMT

Hi @Anirudh22.

What reports back when you text AL to 150?

Katie 🙂

Re: Wrong pack credited

Anirudh22 — Wed, 15 Sep 2021 15:57:03 GMT

Your current balance as of today 13:52 is £1.50. You have 499 minutes, unlimited texts and 3.7GB remaining until 14/10/2021 for your £10 Pack.

You have 2.0GB remaining until 22/09/2021 for your 2GB Add-on (7 day). Your remaining data includes of rolled over data. Your last top up was £20.00 on 13/09/2021 at 19:35. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

Re: Wrong pack credited

Katie_B — Wed, 15 Sep 2021 16:07:47 GMT

Thanks for checking @Anirudh22.

I have sent you a private message for more details.

Katie 🙂