https://community.ee.co.uk/t5/Archived-Posts/Problems-adding-a-package/m-p/1077779#M295191 <P>I haven't used my sim card for over 30 days, I have topped it up and want to add a package but I cannot do it on the website or app, is this because I haven't used the sim for a while? Or just issues with the site?</P> Wed, 15 Sep 2021 09:20:09 GMT MichelleB82 2021-09-15T09:20:09Z https://community.ee.co.uk/t5/Archived-Posts/Problems-adding-a-package/m-p/1077779#M295191 <P>I haven't used my sim card for over 30 days, I have topped it up and want to add a package but I cannot do it on the website or app, is this because I haven't used the sim for a while? Or just issues with the site?</P> Wed, 15 Sep 2021 09:20:09 GMT https://community.ee.co.uk/t5/Archived-Posts/Problems-adding-a-package/m-p/1077779#M295191 MichelleB82 2021-09-15T09:20:09Z https://community.ee.co.uk/t5/Archived-Posts/Problems-adding-a-package/m-p/1077818#M295192 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2129775">@MichelleB82</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>Which pack are you trying to add?&nbsp;</P> <P>&nbsp;</P> <P>Can you text BALANCE to 150 and let me know the reply?&nbsp;</P> <P>&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.</P> Wed, 15 Sep 2021 11:19:46 GMT https://community.ee.co.uk/t5/Archived-Posts/Problems-adding-a-package/m-p/1077818#M295192 Leanne_T 2021-09-15T11:19:46Z