topic Unable to top up my PAYG account in Archived Posts

Unable to top up my PAYG account

TMSteveDerby — Thu, 09 Sep 2021 23:54:53 GMT

i haven’t been able to top up my PAYG account for months now. Having to rely on WhatsApp. Every time I try to use the app or website I get a message saying MyEE is not available. I’ve tried to pay via text using the CR keyword with no luck for any of my credit/debit cards. I’ve even tried to re-register a card but keep getting the My EE not available message. Anyone know how I can get this sorted out?

Re: Unable to top up my PAYG account

XRaySpeX — Fri, 10 Sep 2021 02:00:46 GMT

Try using Fast Top Up online with a UK bank card.

Re: Unable to top up my PAYG account

TMSteveDerby — Sun, 12 Sep 2021 00:54:13 GMT

Thanks for the suggestion & willingness to help.

I tried to follow your suggestion but for some reason, the function wouldn’t work.

I got all the way through the process but I got a message saying I couldn’t top up my number.

Honestly speaking, it’s like my number has been targeted because I hardly ever top up.

I’ve had many text messages warning me I could lose my number unless I start to use it more often.

Anyway, I finally decided enough was enough, asked for my PAC and transferred to another provider and took out a monthly contract.