topic Re: Re: My EE - let us know what needs to be fixed in Archived Posts

Re: My EE - let us know what needs to be fixed

Rehah3 — Sat, 04 Sep 2021 07:03:54 GMT

each time I select and pay for a 1 GB data too up I receive a text message confirming I received a package for 500mb.

price says £3 for 1gb.

i receive 500 mb for £5.

very frustrating

Leanne_T — Wed, 08 Sep 2021 07:05:39 GMT

Thanks for coming to the community.

Is this happening when you purchase a data add-on or your pack?

Thanks 🙂

Leanne.

Rehah3 — Wed, 08 Sep 2021 11:48:28 GMT

Hi,

Yes.

xxxxx xxxxx
xxxxxxxxxx
xxxxxxxxxx@xxxxxx.xxx

Sent from my iPhone

[mod edit: please do not post personal information on the public board. Thanks!]

Leanne_T — Wed, 08 Sep 2021 12:00:19 GMT

If you get in touch with our Pay as you go Care team they will help you get this looked into.

Thanks 🙂

Leanne.