topic Re: How to top up my credit? in Archived Posts

How to top up my credit?

Fire_Fox — Sun, 05 Sep 2021 13:33:47 GMT

Previously my pay-as-you-go plan was linked to my mother's EE account, so only she could top up my credit.

I now have my own separate account, but it is not giving me the option to register my credit card. It now also says my subscription type is "Prepay", but I don't know how to change this to PAYG (assuming they aren't the same thing).

Any advice on how I can top up my phone credit from my own credit card?

Thanks,

Fire_Fox

Re: How to top up my credit?

XRaySpeX — Sun, 05 Sep 2021 13:59:05 GMT

Try using Fast Top Up online with a UK bank card.

Prepay = PAYG.

Re: How to top up my credit?

Fire_Fox — Sun, 05 Sep 2021 14:08:16 GMT

Thanks, just tried that. Unfortunately it says "We're not able to accept payments to that number. Please try again." And when I click on the link "Top up" under the My EE tab, it just takes me to a page that says "Thinking of leaving T-Mobile".

I see that some other users in the Community have had the same problems, but the issue doesn't appear to have been resolved for them either.

Re: How to top up my credit?

XRaySpeX — Sun, 05 Sep 2021 14:14:40 GMT

Ah, T-Mobile! You can't manage those online any more. You need to phone CS or transfer to an EE SIM.