topic Re: Payment reverted. (Can't pay for PAYG) in Archived Posts

Payment reverted. (Can't pay for PAYG)

zeroichi — Fri, 03 Sep 2021 05:44:07 GMT

Hi, I ordered two PAYG sim cards, and while I could set up a auto-renewing Pack normally on the first sim card with my debit card, my second sim constantly reverts payment for all my debit cards (from different banks too).

I called EE and since they couldn't resolve it, they gave me a free Pack but I'm still unable to set up any form of payment for the next month's pack.

Any advice?

Re: Payment reverted. (Can't pay for PAYG)

Christopher_B — Fri, 03 Sep 2021 07:50:41 GMT

Hi @zeroichi

I hope you're well and having a nice day, other than this issue of course.

As you're still unable to set this up the best thing to do is have another chat with our customer care team, so they can look into it again.

Thanks

Chris

Re: Payment reverted. (Can't pay for PAYG)

XRaySpeX — Fri, 03 Sep 2021 09:24:06 GMT

Try using Fast Top Up online with a UK bank card.

Re: Payment reverted. (Can't pay for PAYG)

zeroichi — Sat, 04 Sep 2021 05:09:57 GMT

After approving the bank transfer from my bank app (Revolut), on the Fast Top-Up page it just returns "An error has occurred", with no further notifications from my bank app.

When trying again, it returns the same error, without any security notification at all from my bank app, as if no transaction is even taking place.

Re: Payment reverted. (Can't pay for PAYG)

zeroichi — Sat, 04 Sep 2021 05:35:57 GMT

I tried again with my Monzo card. And exactly the same thing happens...

Re: Payment reverted. (Can't pay for PAYG)

Leanne_T — Sat, 04 Sep 2021 07:21:59 GMT

Hi @zeroichi

Thanks for coming back to us.

If you get in touch with our Pay as you go Care team, they will get this looked into further for you.

Thanks.

Leanne.

Re: Payment reverted. (Can't pay for PAYG)

zeroichi — Sun, 05 Sep 2021 06:24:12 GMT

Hi everyone,

Thanks for the assistance.

Customer care couldn't help after a long (boring) week of EE blaming both my banks and "how about that, does that work now?".

Now switched to 3. Auto direct debit setup in 1 minute. Issue resolved.

Re: Payment reverted. (Can't pay for PAYG)

Leanne_T — Sun, 05 Sep 2021 06:49:34 GMT

Hi @zeroichi

Thanks for coming back to us.

I am sorry to hear you have left EE.

All the best.

Leanne.