topic Re: Data Add On gone wrong in Archived Posts

Data Add On gone wrong

HRB16 — Mon, 30 Aug 2021 07:12:28 GMT

Hi,

I recently purchased a data add-on. It was advertised as 3gb for £6. But when I made the purchase it charged me £10 and only added 1gb onto my data.

Can someone help me with this?

Thanks in advance.

Re: Data Add On gone wrong

Leanne_T — Mon, 30 Aug 2021 07:28:53 GMT

Hi @HRB16

Thanks for posting on the community.

If you get in touch with our Pay as you go Care team, they will get this looked into for you 🙂

Let me know how you get on.

Leanne.

Re: Data Add On gone wrong

HRB16 — Mon, 30 Aug 2021 07:52:36 GMT

Hi,

When I went to live chat with them it says they cannot help me with this query and I don't want to call them as it will cost more than the actual problem cost me...

Re: Data Add On gone wrong

Leanne_T — Mon, 30 Aug 2021 07:54:40 GMT

Hi @HRB16

Sorry, you would need to call us to get this looked into.

The cost to call is 25p, you can call us from another phone on 0800 079 8586.

Leanne.

Re: Data Add On gone wrong

gowgowuk — Fri, 03 Sep 2021 13:20:29 GMT

Hi,

I've got exactly the same problem. I paid for 500Mb add on, but when I look at what I got, it was only 250Mb. I'm abroad and don't want to spend time and money to call customer center for such a small amount, but I thought I'd let you know. Not impressed...

Re: Data Add On gone wrong

Jon_K — Fri, 03 Sep 2021 15:24:10 GMT

Hi @gowgowuk.

Welcome to the community.

I know you're not keen on calling our Customer Care team, but they would be the best team to help you get this resolved, and hopefully prevent it from happening again.

Jon