topic Re: Terms and conditions for Pay as You Go in Archived Posts

Terms and conditions for Pay as You Go

Kath24 — Tue, 31 Aug 2021 12:25:34 GMT

Received email from EE stating I am not using my phone enough and may well lose my number! Where can I find info about how often I need to use my phone - I have searched the website! I just top up when I need to. Do not have any plan/package.

Kathy 24

Re: Terms and conditions for Pay as You Go

bristolian — Tue, 31 Aug 2021 12:35:37 GMT

Hi @Kath24

You can find details of the PAYG hibernation policy here

Re: Terms and conditions for Pay as You Go

XRaySpeX — Tue, 31 Aug 2021 15:52:03 GMT

@Kath24 : It's covered by §6.3 of EE pay as you go network T&Cs . However EE grants you a further non-contractual 90-day period of grace to retrieve it as well as sending you warnings beforehand.

Re: Terms and conditions for Pay as You Go

Kath24 — Wed, 01 Sep 2021 13:19:35 GMT

Thanks for that very helpful information. I have checked my account and it is only 30 days since I last used my phone. I can only use my phone when I leave the area where I live as no mobile coverage!

Re: Terms and conditions for Pay as You Go

Jon_K — Wed, 01 Sep 2021 14:03:49 GMT

Hi @Kath24.

This doesn't sound like a hibernation problem, it sounds more like a coverage issue.

Can you check your postcode in our Network Status And Coverage Checker?

Jon

Re: Terms and conditions for Pay as You Go

XRaySpeX — Wed, 01 Sep 2021 14:28:03 GMT

@Kath24 : It's not a matter of just using it; you needed to have spent money on it. Did you in the last 30 days?

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Terms and conditions for Pay as You Go

Kath24 — Wed, 01 Sep 2021 14:41:58 GMT

Not quite sure what you mean? Payment for all texts and phone calls comes from my account which I top up when necessary. I do not have a pack.

Re: Terms and conditions for Pay as You Go

Kath24 — Wed, 01 Sep 2021 14:45:35 GMT

I have tried to use Network Status and Coverage Checker but it doesn't recognise my mobile - probably too old! Not sure why the problem is a coverage issue when I have been informed of the lack of use. I know I only use the phone infrequently but that is why I chose a pay as you go service.

Re: Terms and conditions for Pay as You Go

XRaySpeX — Wed, 01 Sep 2021 14:46:08 GMT

In which case you spend money on it every time you make a call or text. So, it won't have gone into hibernation but you have some separate issue.