topic VIPTALK01 Purchase Failure in Archived Posts

VIPTALK01 Purchase Failure

gyht128 — Tue, 31 Aug 2021 10:55:42 GMT

I have attempted to renew my £1 talk pack early by texting 150. After I replied YES to confirm my purchase nothing further happen. I got led around in a text loop to try and purchase a new pack when I tried start the new pack. I attempted to renew the pack again and exactly the same thing happened. Is it possible to renew my £1 talk pack early?

Re: VIPTALK01 Purchase Failure

XRaySpeX — Tue, 31 Aug 2021 11:04:00 GMT

Try texting NOW to 150.

Re: VIPTALK01 Purchase Failure

gyht128 — Tue, 31 Aug 2021 11:30:58 GMT

Thanks, but that's the first thing I tried. It just led me in a loop back to buying a pack again.

Re: VIPTALK01 Purchase Failure

Christopher_G — Tue, 31 Aug 2021 14:03:25 GMT

How long has it been since you last had the £1 pack, @gyht128?

Chris

Re: VIPTALK01 Purchase Failure

gyht128 — Tue, 31 Aug 2021 22:25:13 GMT

I'm currently using the £1 pack.

Re: VIPTALK01 Purchase Failure

Leanne_T — Wed, 01 Sep 2021 06:57:47 GMT

Thanks @gyht128

In this case, please give us a call, our Pay as you go Care team will be happy to help 🙂

Leanne.