topic Re: What does it all mean? in Archived Posts

What does it all mean?

TechnophobeBSc — Fri, 20 Aug 2021 10:17:04 GMT

I have a PAYG EE sim card which for £10 is supposed to give 100 minutes and 1,000 texts. Sounds great but I've discovered why I run out of credit so quickly; it's because calls cost 35p per minute and texts are 15p. So can anyone explain where these 100 minutes and 1,000 texts are to be found.

Re: What does it all mean?

TechnophobeBSc — Thu, 19 Aug 2021 20:05:58 GMT

My PAYG sim is supposed to give me 100 minutes and 1,000 texts. What does that mean because I find that I am being charged 35p per minute or part thereof and 15p per text.

Re: What does it all mean?

Jon_K — Fri, 20 Aug 2021 06:52:07 GMT

Hi @TechnophobeBSc.

Could you text the word Balance to 150 and let us know what you get back?

Jon

Re: What does it all mean?

TechnophobeBSc — Fri, 20 Aug 2021 10:28:41 GMT

I could text balance and I could log on my pc and look at my balance but it doesn't explain why I don't get 100 minutes or 1,000 texts. 100 minutes @30p is £30 and 1,000 texts @15p is £150

Re: What does it all mean?

Jon_K — Fri, 20 Aug 2021 11:21:37 GMT

Hi @TechnophobeBSc.

Could you either send the text or log into your account and let us know what your balance and allowances are?

This will help to determine of the pack is active or not.

Jon

Re: What does it all mean?

Chris_B — Fri, 20 Aug 2021 12:37:49 GMT

@TechnophobeBSc They only cost you if you’re calling/texting premium rate numbers. Or you are not using packs, If you have an allowance then you can call/text using that allowance. If you’re being charged for calls/texts are you sure you are using packs ?

Re: What does it all mean?

XRaySpeX — Fri, 20 Aug 2021 13:48:48 GMT

@TechnophobeBSc : Did you pay £10 to buy that SIM or was it free? If it was free, have you topped it up with £10?

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: What does it all mean?

TechnophobeBSc — Sun, 22 Aug 2021 07:46:51 GMT

As I recall, the sim cost 99p and I've been adding £10 to it after a couple of calls.

Re: What does it all mean?

TechnophobeBSc — Sun, 22 Aug 2021 07:47:47 GMT

I shall have to investigate packs as I doubt if I have one whatever it is.

Re: What does it all mean?

TechnophobeBSc — Tue, 31 Aug 2021 07:40:54 GMT

Are you having to pay 35p per minute and 15p per text like I have to? It's an expensive proposition when you're listening to a recorded message for 10 minutes telling you how important your call is to us! I'd love to know how to get the 100 minutes and 1,000 texts for £10 like it says on the pack.

Re: What does it all mean?

Christopher_G — Tue, 31 Aug 2021 07:56:23 GMT

Hi @TechnophobeBSc

If you have to speak to an agent on 150, it's 25p per call, not per minute. It;s free to text 150.

Did you buy a SIM that came with this pack?

Did you manage to speak to someone to sort this out?

Chris

Re: What does it all mean?

XRaySpeX — Tue, 31 Aug 2021 10:03:34 GMT

Yes, @TechnophobeBSc , but what is the reply to the BALANCE text?